Bink Broadband Limited (the “Company”) is registered in England and Wales under number 05495621, whose registered address is 44a Stepney Street, Llanelli, SA15 3TR. Our VAT number is 940 2673 33.
We are regulated in the UK by Ofcom, the UK communications regulator. We are also a member of the UK Wireless Internet Service Providers Association (“UKWISPA”) and Ombudsman Services (an independent alternative dispute resolution service)
| Bink, Bink Broadband, We, Us or Our | means Bink Broadband Limited, a company registered in England and Wales under number 05495621, whose registered address is 44a Stepney Street, Llanelli, SA15 3TR | |
| Website | means https://binkbroadband.wales/, and any sub-domains of this site unless expressly excluded by their own terms and conditions. | |
| Network | means the broadband network supplied by Bink Broadband or Openreach which we use to provide you Services. | |
| Openreach | Openreach Limited maintain and operate the UK’s Public Copper & Fibre Optic Networks. Most communication providers rely on Openreach to provide their service to their end users. | |
| Services | means any service included in our Price Guide. | |
| You, Your, Yourself or Customer | refers to a customer of Bink Broadband and any other person using your customer account, a device or login to access our Website, Network and/or Services. |
This Acceptable Use Policy applies to all Websites, Networks and/or Services supplied by Bink Broadband.
Our intent is to assist in protecting our customers from inappropriate use of our network and/or services and your use of any network and/or service provided by Bink Broadband represents your acceptance of this Acceptable Use Policy.
In addition to the responsibilities set out in this Acceptable Use Policy, customers using our services to connect to the Internet must comply with all relevant legislation, including but not limited to:
You are responsible for any use of our Website, Network and/or Services made through your Account with us, a device or login regardless of whether this is with your permission or not.
You are also responsible for all use of our Website, Services and/or Network even if it happens or are attempted:
We are not responsible for any of your activities in using our Network and/or Services or Website.
You must always follow the rules of our Acceptable Use Policy when you use our Website, Network and/or Services, in addition to all other terms that apply in the Terms and Conditions of your Services with us or our Website.
You are responsible to ensure sure that anyone else accessing our Network at or through your Premises or accessing our Services through your Account, a device or login is also aware of and follows these rules.
When using Bink Broadband’s Services, you must follow all laws and regulations that apply to you, and have any authorisations or permissions required by them.
Some types of material infringe certain laws or regulations. These materials may be illegal to possess as well as to send or publish on the internet. You must not post material which:
As a result of using our Services or Website, you may end up on other networks or using other websites or services that we don’t own or operate. If this happens, you must follow the acceptable use policies and other terms and conditions set by the operators of those networks websites, and services. We are not responsible or liable for the content of any other person’s website, platform, apps or services, even if there’s a link to them from our Website.
It is impossible for Bink Broadband to set out exactly what makes for an “acceptable use” or an “unacceptable use” of our Services. Our Acceptable Use Policy is meant to help you understand the types of use that are unacceptable. The list provided below does not include every use that may be unacceptable, however, should help you understand the sort of behaviour we don’t allow or which is illegal.
You may only use our Network, Website and Services for lawful purposes. You cannot use them:
You also must not:
If you choose to add Bink Phone to your Broadband Service, the following terms apply to the use of our telephone service.
With our Pay Per Minute plan all calls are changed at the rates listed in our Price Guide, which is available on our website: https://binkbroadband.wales/price_guide/
With our Unlimited Call Plan, you can make unlimited free calls, which are 1 hour or less in length, to UK destinations. To be free of charge, your making of these calls should be within what we would expect from you:
If any of these calls last over an hour, we will charge you from the end of the 60th minute, at the standard per-minute charge that applies to that call. If you want your call to stay free after the 60th minute, you should end the call before the free hour is over and then redial the same number to carry on the call. You can do this without limit, if you follow this AUP in all other ways and your call pattern is reasonable overall.
All numbers you dial, beginning in 0500, 0800 or 0808, stay free for the whole length of the call.
There are certain types of calls which are not included in the free calls described above. For these you will be charged at our standard rates. These are:
In addition, our telephone service must not be used for:
We reserve the right to immediately stop or change your telephone service if we think you are not not using it in a normal way.
All our call charge rates are published in our Price Guide, which is available on our website: https://binkbroadband.wales/price_guide/
Bink Broadband may from time to time provide interactive services on our website, for example, Support Chat conversations, social media and Customer Forums (“Interactive Services”). Where we provide any Interactive Services, we’ll give you clear information about the kind of service offered, whether it’s moderated and, if it is, the sort of moderation that’s being used (e.g. whether it’s human or automated).
We will do our best to work out any possible risks for users (especially for children) from other people when they use any Interactive Services and will decide in each case whether to use moderation (and what kind this should be). However, we do not have a duty to keep an eye on or moderate any Interactive Services. We also accept no responsibility for any loss or damage caused by someone who uses an Interactive Services but doesn’t follow the “Content Standards” section below (whether the Interactive Service is moderated or not).
A child can only use an Interactive Service if their parent or guardian agrees to this. We advise parents or guardians who allow their children to use an Interactive Service to talk to their children about the risks involved with this and about staying safe online.
Where we moderate an Interactive Service, we’ll normally tell you how you can contact the moderator, if there’s a problem.
This section covers the content standards which apply to all material you send, receive, communicate, publish, post, contribute, distribute, disseminate, collect, access, encourage the receipt of, use or re-use, upload, download, record, review or stream using our Network or Services and to any Interactive Services (as mentioned in the above section). We call these “contributions”.
As with unacceptable use, it is impossible to set out every standard which we may apply to your contributions, however, the list provided below should help you understand what your contributions can and can’t contain. The standards apply to each part of any contribution, as well as to the whole contribution.
Contributions must:
Contributions must not:
You are responsible for protecting the customer ID, password(s) and/or login you use to access our Services and/or your Account(s). You are also responsible for any use of your password(s) and/or login, even if you didn’t allow it.
You should not disclose your customer ID or any password(s) or login to anyone else. If you do, you are responsible for their use of your Account, device, login and/or our Services. If your customer ID, password or login is disclosed or used without your permission, you must tell us immediately. You mustn’t use your customer ID, password(s) or login to use our Network, Services or Website, in a way that we would find unacceptable. Nor should you use them to access or try to access other parts of our Network or Services where we haven’t given you permission to do this.
You are responsible for taking all reasonable steps necessary to stop someone else accessing our Network or Services through your Account, device or login, where you have not given them permission to do this.
You must protect your computer (or any other device you use to connect to our Services) from viruses, adware, malware and spyware by installing and updating suitable anti-virus and security software. We are not responsible for security problems with your computer, its files, or its applications.
You must keep copies of your own data. We are not responsible for any loss of your files or data.
You must tell us immediately if you think that any part of this “Security” section has been breached.
We do not have a traffic management policy, although we reserve the right to use one in the future, however, we do monitor excessive usage and if we believe that your use of the internet, our Network and/or Services are so excessive that other customers’ Services are being harmed, then we may give you a written warning (by email or otherwise) to reduce your use. If you don’t do this, we may suspend or end your Services.
If we reasonably think that your use of our telephone service, including, but not limited to, the total number of calls you make to UK numbers, is excessive and unreasonable, we can, if we wish, limit the free calls you can make to UK numbers. We can also, if we wish, charge you, at our standard rate, for all the calls you make to UK numbers, which we think are excessive compared to the number of calls we’d expect from a:
Before we start charging you for these calls, we’ll let you know by phone or email (using the contact information you’ve provided to us).
Our call charge rates are published in our Price Guide, which is available on our website: https://binkbroadband.wales/price_guide/
We have a number of methods to see if you are following this Acceptable Us Policy. When you use our Website, Network and/or Services, you give us (or our agents or subcontractors) permission to do this by checking your networks and/or machines and your use of our Website, Network, and/or Services.
If we think you have not followed this Acceptable Use Policy, we may investigate this, and we will act reasonably and fairly when we do. If we decide that you have not followed this Acceptable Use Policy, we can take any action, as set out in the next paragraph, that we think is suitable.
If we find that you have not followed this Acceptable Use Policy, you may have also broken our service Terms and Conditions, and/or our Website Terms and Conditions, if applicable to you.
Bink Broadband can either deal with the matter under those documents, if applicable to you, or take any of the following actions, with or without notice:
We are not limited to the actions we have just set out, and we can take any other action we think is reasonably appropriate. We do not accept any liability resulting from actions we take because of you not following this Acceptable Use Policy.
If you would like to contact us regarding this policy in terms of any comments or queries about our Acceptable Use Policy or would like to report an unacceptable use of our Website, Network and/or, Services, please contact our Customer Services Team by sending an email to customerservices@binkbroadband.wales or phoning 03307 888 777.
When reporting any illegal or unacceptable use of our Website, Network and/or Services please give us as many details, and as much evidence as possible to help us understand and investigate the problem.
For any complaints, you can find our full complaints procedures in our Complaints Code of Practice. Alternatively, you can ask us to send a copy of this to you.
Your Agreement with us is made under English and Welsh law. If a dispute arises that we cannot settle between us, despite following our Complaints Code of Practice, it’ll be decided in the English and Welsh courts.
Bink Broadband reserves the right to update/change this Acceptable Use Policy at any time. The latest version can be found on our website at https://binkbroadband.wales/
This Acceptable Use Policy is effective from March 2023.