Website Terms & Conditions

Welcome to our website.

Our Website Terms and Conditions explain the terms for using our website, whether as a guest or a registered user. Please read these terms carefully before you start using our website.

By using our website, you agree that you accept these terms and that you will follow them. If you do not agree with them, you must not use our website.

1. About Bink Broadband

Bink Broadband Limited (the “Company”) is registered in England and Wales under number 05495621, whose registered address is 44a Stepney Street, Llanelli, SA15 3TR. Our VAT number is 940 2673 33.

We are regulated in the UK by Ofcom, the UK communications regulator. We are also a member of the UK Wireless Internet Service Providers Association (“UKWISPA”) and Ombudsman Services (an independent alternative dispute resolution service)

2. Definitions

Bink, Bink Broadband, We, Us or Our   means Bink Broadband Limited, a company registered in England and Wales under number 05495621, whose registered address is 44a Stepney Street, Llanelli, SA15 3TR
Website   means, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
You, Your, Yourself or Customer   refers to a customer of Bink Broadband and any other person using your customer account, a device or login to access our Website, Network and/or Services.

3. Accessing Our Website

We allow you to use our website on a temporary basis. We can remove or change the service we provide on our website without notice (see below). We accept no responsibility for any loss, damage or cost to anyone if for any reason our website is unavailable at any time or for any period. Sometimes, we may restrict access to some or all parts of our website. Such restrictions may apply to anyone, whether registered with us or not.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and not reveal it to anyone else. We can, at any time, stop any user identification code or password from working, whether it was chosen by you or allocated by us, if we think you have not kept to any provision of these Website Terms and Conditions.

When using our website and our internet services, you must fully follow these Website Terms and Conditions and our Acceptable Use Policy. You are also responsible for making sure that anyone else who accesses our website through your internet connection is aware of these Website Terms and Conditions and our Acceptable Use Policy and that they fully follow them.

If you or they do not do this and we incur losses, damages, expenses or costs (including any payable to third parties and legal costs) as a result, you must fully compensate us for these. This is called an “indemnity” and makes you 100% responsible for the full amount of any claim we have against you.

4. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Intellectual property rights include patents, trademarks, service marks, trade names, copyright (including, but not only, rights in computer software and in websites), rights in databases, and rights in design and know-how.

Our website and the material published on it are protected by copyright laws and treaties around the world. Other than as set out below, you must not republish or redistribute the content or material on our website (including by framing or similar methods).

You may print off one copy and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others to material posted on our website. You must not change the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must always acknowledge us (or any others who are identified as contributors of material on our website) as the authors of the material on our website. You must not use any part of the material on our website for business purposes without first getting a licence to do so from us or those who have granted us a licence.

If you print off, copy or download any part of our website in a way that does not follow these Website Terms and Conditions, your right to use our website will end immediately. If we then tell you to return or destroy any copies you have made of the material, you must do this immediately.

If you believe that your intellectual property rights have been infringed either on the Internet or through any of the Internet services provided by us, you may contact us and request that the infringing material is removed or access to it blocked.

We will fully investigate any complaints and, if we think (acting reasonably) there is an infringement, we will take action to resolve any issues.

5. Changes To Our Website

We update our website regularly and may change the content at any time. If needed, we may suspend access to our website, or close it.

Although we have tried to make sure the content is accurate, any content on our website may be incomplete, contain mistakes or be out of date at any given time. We do not have to update this content, and as such, you should check any information you get from our website before acting on it.

6. Reliance On Information Posted

You must not rely on commentary and other material posted on our website. They are not meant to be treated as advice. We do not accept any responsibility at all for losses, damages or costs to anyone who relies on such material or commentary.

7. Our Liability

We do not guarantee or promise that the content or material on our website or things mentioned on it are accurate or available. Neither we nor any company in our group (or any person connected with us or any group company) accepts responsibility (except to the extent a law requires otherwise) for any:

  • conditions, warranties and other terms which might be implied by law. (Sometimes the law suggests that particular conditions, warranties or terms are treated as part of an agreement, even if they are not specifically put into that agreement - these are “terms implied by law”. We do not include any terms implied by law in our terms and this means you cannot make claims based on them);
  • loss which is not a reasonably predictable result of our negligence or of our not following these Website Terms and Conditions;
  • liability for any direct, indirect or consequential loss or damage incurred by any user of our services or in connection with the use, inability to use, or results of the use of:
    • our services;
    • any equipment we supplied to you under an agreement for provision of our services (“Equipment”);
    • any equipment you acquired from a third party; or
    • our website, any websites linked to it and any materials posted on it.

This includes any liability for;

    • loss of income or revenue;
    • loss of business or opportunity;
    • loss of profits or contracts;
    • loss of savings you were expecting to make;
    • loss or corruption of data, information or software;
    • loss of goodwill;
    • the cost of getting substitute goods or services;
    • wasted management or office time;
    • and for any other loss or damage of any kind, however it happens, even if it is predictable.

We will accept responsibility:

  • if our negligence (or that of our employees, contractors or agents) causes death or personal injury;
  • for our fraud or fraudulent statements about an essential matter; and
  • for any other liability that the law does not let us exclude or limit.

You must always try your best to reduce any losses, damages or costs you may incur if you have a claim against us.

8. Information Use

You cannot treat anything on our website as an offer by Bink Broadband to provide any goods or services to you. You will only have a contract with us, under which we will provide you with our services, when:

  • You have placed an order for them;
  • You have accepted our standard Terms and Conditions for providing them; and
  • We have confirmed our acceptance of that order in writing. Our standard Terms and Conditions will apply to any contracts under which we provide you with any goods or our services.

9. Transactions Through Our Website

If you enter into any kind of contract or arrangement with any advertiser on our website or by following a link from our website to another website, that contract or arrangement (and its terms and conditions) will be between you and the advertiser or the provider of the other website and we accept no responsibility in relation to it.

10. Viruses, Hacking And Other Offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not try to access:

  • our website, in a way that we do not usually allow;
  • the server on which our website is stored; or
  • any server, computer or database connected to our website.

You must not attack our website with a denial-of-service attack or a distributed denial-of-service attack.

If you break any of the above conditions, you are committing a crime under the Computer Misuse Act 1990. If this happens, we will report it to the relevant law enforcement authorities and tell them your identity. You will also lose your right to use our website immediately.

We accept no responsibility for any loss or damage caused by a denial of service or distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other material belonging to you, from your:

  • using our website; or
  • downloading of any material posted on it, or on any website linked to it.

11. Linking To Our Website

You may link to our home page, as long as it is legal and appropriate in the circumstances and does not damage our reputation or take advantage of it. You must not create a link that makes it look like you are connected with us, or that we are giving you our approval or support if this is not actually the case.

You must not create a link from any website that is not owned by you.

Our website must not be framed on any other website, and you must not create a link to any part of our website other than the home page. We can take away any linking permission, without notice. The website from which you are linking must fully meet the “Content Standards” set out in our Acceptable Use Policy.

If you would like to use material on our website in any way other than that set out above, please send your request to

12. Links From Our Website

Where our website has links to other websites and/or goods or services provided by others, these links are for your information only. We have no control over the contents of those websites, those goods or services, or their availability. We do not accept any responsibility for them or for any loss or damage that may result from your using or inability to access them.

Bink Broadband does not recommend or give its approval to:

  • those goods or services; or
  • those websites, their contents or any goods, services, advertising or other material these websites contain.

13. Jurisdiction And Applicable Law

This Acceptable Use Policy is effective from March 2023.

These Website Terms and Conditions are made under English and Welsh law. If a dispute arises that we cannot settle between us, despite following our Complaints Code of Practice, it will be decided in the English and/or Welsh courts. If we choose to, though, we can use the courts where you live (if this is not England or Wales) or in any other country, we think is appropriate.

Our website is designed for use in the United Kingdom, and you must not use our website or services in countries where the local law restricts or does not allow this.

14. Trademarks

“Bink Broadband” is a registered trademark of Bink Broadband Ltd.

All brand names, product names and/or service names used in our website are trademarks, trade names, service marks or copyrights of their respective owners. If you use any brand name, product name and/or service name without first getting its owner to agree to this in writing, you may be infringing that owner’s rights. Bink Broadband does not give you permission to use any brand name, product name or service name.

15. Changes To Our Website Terms and Conditions

Bink Broadband reserves the right to update or change these Website Terms and Conditions at any time and you should check them from time to time to take notice of any changes we made, as they are legally binding on you if you use our website.

The latest version can be found on our website at

Sometimes a notice or other provision on another part of our website might replace part of these Website Terms and Conditions.

16. Contact & Complaints

If you would like to contact us regarding these Website Terms and Conditions in terms of any comments, queries, or If you have any concerns about material which appears on our website, please contact our Customer Services Team by sending an email to or phoning 03307 888 777.

If you wish to make a complaint about our website or our services, please see our Complaints Code of Practice for our full complaint’s procedures. Alternatively, you can ask us to send a copy of this to you.

17. Date

These Website Terms and Conditions are effective from March 2023.

Don't "Think" Broadband - "Bink" Broadband